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(613) 572-2333
Wednesday, July 26, 2017

Shipping/Warranty/Returns

Shipping

If we have the item in stock, most items it will be shipped within 48 hours.  If it is not in stock, you will be notified and advised as to how long the order will take.  You will receive a confirmation email when your shipment has been sent.  We do not ship on Saturdays, Sundays and holidays (and neither does CanadaPost ☺)

Shipping rates are as follows (see note on insurance below):

  • Canada & USA WITHOUT INSURANCE - $4.00
  • Canada & USA WITH INSURANCE - $6.00
  • Everywhere else WITHOUT INSURANCE - $6.00
  • Everywhere else WITH INSURANCE - $10.00

If you do not receive your order within 10 days of shipment within Canada, please contact us at (613) 572-2333. Orders are shipped via CanadaPost.  Shipments to the USA may take up to 3 weeks. We would be happy to provide expedited shipping for additional fees (please contact us by phone or use our contact form to ask about rates).

Insurance

Although most parcels are not lost or damaged by Canada Post, we would like to suggest purchasing insurance for your order. If you do not purchase insurance, you assume the risk of damage and loss for the shipment once the package is provided to Canada Post. If you purchase insurance, we will replace or refund insured packages which have been lost or damaged.  Insurance is $2 in Canada and USA, and $4 everywhere else (now that's a deal!).

Warranty

We offer a 1 year warranty on the workmanship of all products (lifetime warranty on the $45 chain necklaces).  It is important to note that stretch bracelets MUST NOT be worn in water or be exposed to chemicals or lotions.  This will impair the elasticity and the warranty will not apply.  If you encounter a flaw in one of our pieces, return the item for repair or replacement by calling Devani at (613) 572-2333 to notify us of the problem. 

Please note that due to natural variations in semi-precious stones, every piece is unique and may vary slightly in shape, size or colour from the sample pictured on our website.

Jewelry Care

All jewelry (except the $45 chain necklaces) should NOT be worn in the shower, bath, hot tub, or swimming pool. Exposure to chlorine, water, lotions, body oils, perfumes or cleaning agents may affect the durability, finish quality and elasticity.

Return Policy

If you are not 100% satisfied with your purchase, return it within 30 days of receipt for a full refund, exchange or credit.  Items must be returned in their original condition.

Returns may take up to 10 business days from the date received to process.  Please allow up to 14 business days from the date received by us for any return credit to appear.

Devani will refund the entire purchase price less shipping and handling, using the original method of payment.

Shipping Returns & Repairs

Please package your return with care.  Package all items securely in the original packaging if possible to avoid damage in transit.  Include proof of purchase, return address and any special instructions with your shipment.  It is strongly recommended to use tracking and insurance in order to ensure that the package arrives.

Contact us here to request our shipping address. 

 

CONTACT DETAILS

Devani Jewels

Phone(613) 572-2333

Email: info@devanijewels.com

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